Frequently Asked Questions
FAQ
Popular Question
Tekision is a provider of BPO (Business Process Outsourcing) services headquartered in Mumbai, India. We provide customized business process management to customers in the Back office, Logistics BPO Service, Customer Service, Tele Sales, Lead Generation, Retail, e-Commerce, etc.
The four primary reasons that drive the decision of outsource are; to reduce costs, on-demand expertise & resources, staffing facility and finally to have the ability to focus on core business goals and planning. A research conducted by Bloomberg reveals that outsourcing is not just about saving, it’s seen as a revolution in innovation.
Competitive pricing strategy sets us apart from our competitor. Pricing is one of the most important components when it comes to select an outsourcing partner. Tekision’s pricing parameter is one of the first things that our client notices about a service and is one of the deciding factors when it comes to their decision to outsource their project or not. Needless to say, the competition in the market is on a constant rise, yet we offer 30% lower pricing than our competitors.
Payment Question
You may use wire transfer or PayPal. For other payment option, please get in touch with our sales representative.
- There are 5 key factors that influence our prices.
- Number of hours / term of the contract
- The volume of the project
- The complexity of the project
- The skill level requirements of the team
- The technology/software to be used
We proudly offer a trial of one week to get an overview of our services. You may cancel the trial, if you are not satisfied with the results driven by the trial.
Service Question
Guards posted at access points and 24 x 7 video surveillance enforce our security measures. We allow only authorized access to servers, networks and workstations controlled through individual passwords. All email sent and received are checked for viruses, and we have a regular back-up for all data and files.
Although the turnaround time (TAT) of a project is largely dependent on the volume, complexity and type of project, we have devised methods to cut down the time constraint whilst maintaining high standards of quality. We take several steps to ensure that we meet with turnaround time.
We at Tekision understand the importance of confidentiality regarding our clients’ projects information and data privacy, and ensure that it is all kept under wraps with only limited access by only those people authorized to do so by the client and management.
We also we sign a non-disclosure agreement with our clients to ensure confidential application development, where all project-related details pertaining to data, authorized personnel, etc are discussed with the client to come to a mutual consent regarding security.
We also get all our employees to sign a confidential web development agreement, with legal consequences if found to be guilty of violating it.
Yes, we do sign a non-disclosure agreement with our clients to ensure confidential application development, where all project-related details pertaining to data, authorized personnel, etc are discussed with the client to come to a mutual consent regarding security.
Just sign NDA, SLA & Business Contract and feel the difference.
Yes, with the perfect blend of latest technologies & systems, we are here to enable to offer the uninterrupted services. A glimpse of our infrastructure:
- Dedicated leased lines from difference ISP (Internet Service Provider) for high-speed internet connectivity.
- Premium servers and workstations
- 24/7 power supplies. Equipped with UPS & Gensets for power backup
- Top of the line routers and switches
- CAT-6 network
- Network Security (Firewall Protection) and Real Time Virus Protection